Our Service
We are one-stop scenting solution provider, integrating R&D, production, marketing and pre-sales and after-sales services.
· OEM & ODM orders are accepted.
· Diffuser & Scent Custom Service.
· Scenting service for commercial spaces.
· Comprehensive Scenting Solution are provided.
Diffuser Custom
Metal material products can be sampled in 25 days, and mold processing in 35 days, efficiently meeting market demands.
Customization Service Process
Requirement Communication → Feasibility Assessment →Design Drawing →Sample Refinement → Production of Finished Products
Scent Custom
Customize essential oil
Customize unique aroma oil products according to your needs on notes, ingredients, viscosity, etc.
Imitation scent service:
Accurately imitate your target scent to meet your needs quickly(Can be done within 5 working days, with a similarity of 85%-95%.).
After-sales service policy
01
Service Scope
· Repair&debugging service within the warranty period.
· Technical advice and guidance during the use.
· Supply and replacement of accessories.
· Software upgrade and maintenance.
02
Service Process
While the product has any issue during the use,
- Please contact us for a preliminary diagnosis, we will provide corresponding solutions or suggestions.
- If you need on-site service, we will arrange professional technicians to help according to the preliminary diagnosis.
- After fixing the issue, we will follow up the status continuously.
03
Service Commitment
· We promise to respond within 24 hours upon receipt of the customer service request and provide the corresponding solutions according to the complexity of the problem.
· For product failures within the warranty period, we will provide free repair or replacement services.
· For non-warranty products, we will provide paid maintenance service, and ensure the quality and efficiency of maintenance.
04
Warranty Period
The product warranty period is one year from the date of purchase, the specific warranty period is subject to the product manual or warranty card.
Custom Service Process
Communication
To understand the customers' requirements, usage scenarios, function, target performance and other detailed requirements.
Assessment
The R&D dept. will develop a preliminary product design, including product features, performance parameters, appearance style, etc..
Sample Refinement
According to the evaluation results, revise and improve the design program until it meets the customer's needs.
Sample Confirmation
After the final sample is completed, customer and factory will inspect the product and keep the sample separately.
Bulk Production
Complete production and delivery as agreed. Regularly follow up customer feedback and provide technical support.
FAQ
MOQ for standard devices is 4-50 units, and MOQ for customized devices starts from 300 units.
- Provide: Brand LOGO laser engraving.
- Scent exclusive formula development.
- Personalized packaging design.
Note: Due to mold differences, the MOQ of some scent diffuser is 500-2000 units. Please contact the salesperson for details.
Typical data (taking a 200㎡ hotel lobby as an example):
- Power consumption: ≤15W/hour (commercial model)
- Essential oil consumption: ≤60ml/day (under 24h continuous use)
- Atomizer core replacement cycle: 6 months (first set of spare parts provided free of charge)
Commercial diffuser model: working temperature -10℃~50℃.
Car diffuser models passed 85℃ high temperature resistance test.
Standard products do not support it yet, but can be customized on demand.
Case reference:
Lobby: Cedar + Bergamot (to enhance high-end feeling).
Corridor: White tea (continuous diffusion at a low concentration).
Guest room: Lavender (to release only at PM8-10).
T/T, PayPal, Credit Card, Western Union, Alipay, Wechat, etc.
We provide:
- Space area measurement → Equipment quantity configuration suggestions
- Fragrance concentration gradient test (top/middle/base note adjustment and scene adaptation)
- Intelligent control system (differential release in different time periods/regions)
- Support the linkage with existing HVAC systems.
A. Two-fluid atomization technology produces ultra-fine droplets (about 5-20 microns in diameter) through high-speed collision of compressed air and liquid. Compared with traditional ultrasonic or heated atomization technology, it has the advantages of high atomization efficiency, no destruction of essential oil active ingredients, and no residue. It is particularly suitable for large-scale uniform diffusion in commercial spaces.
We provide:
- On-site space assessment and specific solutions.
- Scenting solutions and installation guidance based on floor plans.
- Remote technical guidance.
We adopt "transparent warranty terms":
Non-man-made damage: 1-year core component warranty (including circuit boards, air pumps, atomizers).
Typical man-made damage: use of non-recommended liquids, water ingress, unauthorized modification, etc.
ONLINE MESSAGES
CONTACT US
Tel: +86 18565575758
WhatsApp: +86 13420485758
Email: info@scent-share.com
Address: Tongle Fulong Street, Xiaolan Town Zhongshan City, Guangdong, China.
